Privacy Policy

HighmereHQ may collect information provided directly by businesses, authorized users, customers, and other people who interact with the HighmereHQ platform.

This information may include:

• Names, phone numbers, email addresses, and contact details.
• Service addresses, cities, states, and ZIP codes.
• Appointment preferences and scheduling information.
• Service requests, customer questions, and support inquiries.
• Call recordings, transcripts, summaries, notes, and messages.
• SMS consent choices and related evidence, such as the consent date, source, disclosure version, IP address, and user-agent information when collected.
• Business information, account settings, and authorized-user data.
• Device, browser, network, security, diagnostic, and usage information.
• Information received through connected calendars, customer management platforms, communication providers, and other integrations.

HIGHMEREHQ may use information to:

• Answer and manage customer calls and messages.
• Create and maintain customer and business records.
• Schedule, confirm, update, and manage appointments.
• Send service-related communications, reminders, and follow-ups to customers who have provided the required consent.
• Document and honor SMS consent, STOP requests, HELP requests, and other messaging preferences.
• Generate transcripts, summaries, classifications, and recommended actions.
• Operate automated workflows, escalations, notifications, and integrations.
• Authenticate accounts and prevent fraud, abuse, and unauthorized access.
• Monitor, secure, troubleshoot, maintain, and improve HighmereHQ.
• Comply with legal obligations and enforce applicable agreements.

HighmereHQ sends informational and transactional text messages only when a customer has voluntarily agreed to receive messages through a documented consent method. Customers may request service without consenting to SMS.

Messages may include:

• Updates about a requested service.
• Appointment scheduling, confirmations, and reminders.
• Scheduling, rescheduling, and cancellation updates.
• Technician arrival and service-status notifications.
• Customer support and customer-requested follow-up messages.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchase or a condition of submitting a service request.

Additional information is available in the HighmereHQ SMS Terms and Terms of Service.

HighmereHQ may disclose information to service providers and business partners when necessary to operate, secure, support, and provide the platform.

These providers may include:

• Cloud hosting and database providers.
• Telephone, text-messaging, and communication providers.
• Artificial-intelligence and transcription providers.
• Authentication, security, monitoring, and analytics providers.
• Calendar, scheduling, and customer-management integrations.
• Professional advisers and legal or compliance providers.

HighmereHQ may also disclose information when required by law, legal process, regulation, court order, or a valid governmental request, or when reasonably necessary to protect HighmereHQ, its users, customers, or the public.

Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets, subject to applicable legal protections.

HighmereHQ uses automation and artificial intelligence to support customer communications and front-office operations.

AI-assisted processing may include:

• Transcribing and summarizing conversations.
• Identifying customer intent, urgency, and sentiment.
• Extracting appointment and service-request information.
• Creating recommended follow-up actions.
• Routing, escalating, and organizing customer requests.
• Supporting scheduling and workflow automation.

Automated output may occasionally be incomplete or inaccurate. Businesses using HighmereHQ remain responsible for maintaining appropriate oversight and reviewing important or high-impact information.

HighmereHQ retains information for as long as reasonably necessary to provide the services, maintain business and customer records, comply with legal obligations, resolve disputes, enforce agreements, and protect the platform.

Retention periods may vary based on the type of information, account status, business configuration, legal requirements, and operational needs. SMS opt-in and opt-out records may be retained as reasonably necessary to document consent and honor messaging preferences.

Backup copies may remain for a limited period after information is deleted from active systems.

HighmereHQ uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, loss, misuse, or disclosure.

These safeguards may include access controls, authentication, encryption, monitoring, logging, backups, and service-provider security reviews.

No security system or electronic transmission is completely secure. HighmereHQ cannot guarantee that unauthorized access, loss, or misuse will never occur.

Depending on applicable law and your relationship with HighmereHQ, you may request access to, correction of, or deletion of certain personal information.

Businesses using HighmereHQ may control customer information separately and may be responsible for responding to requests involving their own customer records.

To submit a privacy request, contact relayhqaisupport@gmail.com.

HighmereHQ may take reasonable steps to verify your identity and authority before completing a request.

HighmereHQ is intended for use by businesses and is not directed to children under 13. HighmereHQ does not knowingly collect personal information directly from children under 13 through account registration. Contact us if you believe a child has provided information directly to HighmereHQ without appropriate authorization.

HighmereHQ may contain links to or integrate with third-party websites, communication providers, calendars, customer-management platforms, payment processors, and other services.

Third-party services are governed by their own privacy policies and practices. HighmereHQ is not responsible for the privacy or security practices of services it does not control.

HighmereHQ may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date.

Material changes may also be communicated through the HighmereHQ platform or by another reasonable method when required by law.